About.

Walden University

I have been designing and developing courses and other learning materials at Walden University since 2022. I aim to present the subject matter best while considering the entire learner experience. I lead teams to clear instructional outcomes, handle complex information, and simplify it for anyone to understand without losing context. My skills include Canva, Brightspace, Instructure Canvas, ADDIE, E-Learning, instructional design, communication, faculty training, training & development, Articulate Rise, and curriculum development.
Competency-based learning, competency-based training, C-BEN.

Walden University

As I approached operations processes, I took a comprehensive view of the situation and developed efficient and repeatable methods. I could avoid potential oversights or inconsistencies by creating systematic strategies that ensured uniformity. My product knowledge allowed me to work collaboratively with the Office of Teaching and Learning Excellence as a Subject Matter Expert (SME) to develop and enhance orientation modules and materials. My skills in user experience, operations management, cross-functional team leadership, communication, Salesforce Lightning, and Brightspace Core LMS were instrumental in achieving these goals.

Walden University

As part of my role in the organization, I had the opportunity to work collaboratively with various teams and departments to improve the overall user experience. We implemented an agile-scrum methodology to ensure everyone was on the same page and could work together efficiently and effectively. I also provided live support to students, ensuring their needs were met, and they could easily navigate the system. In addition, I created and developed processes and documentation to ensure that everything was running smoothly and everyone was on the same page. My technical skills, such as my proficiency in Salesforce Lightning and Brightspace Core LMS, allowed me to provide even better support and streamline processes, ultimately leading to a better experience for everyone involved. My communication skills and dedication to process improvement significantly impacted the organization and its users. Competency-based education. Competency-based learning.

I have more than ten years of experience in writing and have worked with various small businesses to create engaging web content. My writing has been published on different platforms, including websites, digital magazines, and ebooks. I specialize in writing professional profiles, lifestyle blogs, and training materials. Additionally, I possess excellent writing skills, communication skills, and technical knowledge. My creative writing style, web content writing, resume writing, academic writing, and editing skills are highly sought-after.

SunTrust Investment Services, 2015 — 2017

During my time in a leadership role, I successfully implemented a business model to assist with the transition of client accounts. This included ensuring accountability and clear communication with all internal and external stakeholders. I had the opportunity to manage and support over 5,000 brokerage client relationships, which totaled 500 million in assets under management. My proactive approach to increasing customer satisfaction and loyalty involved creating a strategy that anticipated and met customer needs. Throughout this experience, I honed my skills in customer experience, cross-functional team leadership, team management, communication, process improvement, and customer retention.

Member of the Competency-Based Network since June 2023.